AI
Delta unveils new AI chatbot, Uber partnership, and more at CES 2025
Delta CEO Ed Bastian said the airline would introduce a “GenAI-powered personal assistant” this year.
AI Customer Service
Explore Tech Brew’s coverage of AI Customer Service. From breaking news to in-depth guides, see how AI Customer Service is transforming AI in the Workplace and the tech industry at large.
AI
Coworking: Jamie Domenici constantly contemplates the customer
Klaviyo’s CMO got her start in a mortuary, which led to a passion for helping family-owned businesses.
AI
AI is gaining steam in the telecom business, industry professionals say
Customer service is the most popular artificial intelligence application among network operators.
AI
How can AI help you? What LLMs mean for the future of customer service jobs
While the tech is poised to bring big changes, experts say the work will still take human skills.
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AI
Zendesk says its bespoke LLM won’t replace customer service reps
The CX software company trained its in-house AI on 18 billion support tickets.
AI
Coworking with P.J. Linarducci
He’s chief product officer at Thumbtack.
AI
Coworking with Courtney Bisciglia
She’s customer success manager at Hayden AI.
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